/Car Recall Finder
VehicleMay 20, 202219,937 affected

Freightliner / Mercedes-Benz recall: Communication

What is wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

What could happen

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The fix

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Vehicles covered

Facts

NHTSA recall number
22V360000
Type
Vehicle
Filed by
Daimler Vans USA, LLC
Reported to NHTSA
May 20, 2022
Owners notified
Oct 13, 2022
Vehicles or items affected
19,937
Started by
The manufacturer
Built
–
Part
Communication › Auto crash notification; Electrical system › Software
Maker's own recall number
VS2SIMKOM/VS3SIMKOM

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Official NHTSA recall page ↗ Search all recalls

Other recalls for the same vehicles

To check one car, enter its 17-character VIN on the official NHTSA page: a recall may cover only some vehicles of a model year.
Recall data: National Highway Traffic Safety Administration (NHTSA). Nebula is not affiliated with or endorsed by NHTSA.