/Car Recall Finder
VehicleFeb 12, 202167 affected

Mercedes-Benz recall: Communication

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

What could happen

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The fix

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Vehicles covered

Facts

NHTSA recall number
21V072000
Type
Vehicle
Filed by
Mercedes-Benz USA, LLC
Reported to NHTSA
Feb 12, 2021
Owners notified
Mar 31, 2021
Vehicles or items affected
67
Started by
The manufacturer
Built
–
Part
Communication › Auto crash notification; Communication
Maker's own recall number
2021030005

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Official NHTSA recall page ↗ Search all recalls

Other recalls for the same vehicles

To check one car, enter its 17-character VIN on the official NHTSA page: a recall may cover only some vehicles of a model year.
Recall data: National Highway Traffic Safety Administration (NHTSA). Nebula is not affiliated with or endorsed by NHTSA.