/Car Recall Finder
VehicleFeb 5, 202184,345 affected

Mercedes-Benz recall: Electrical system

What is wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

What could happen

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Vehicles covered

Facts

NHTSA recall number
21V055000
Type
Vehicle
Filed by
Daimler Vans USA, LLC
Reported to NHTSA
Feb 5, 2021
Owners notified
May 5, 2021
Vehicles or items affected
84,345
Started by
The manufacturer
Built
–
Part
Electrical system › Software
Maker's own recall number
VSXHERMPOS

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Official NHTSA recall page ↗ Search all recalls

Other recalls for the same vehicles

To check one car, enter its 17-character VIN on the official NHTSA page: a recall may cover only some vehicles of a model year.
Recall data: National Highway Traffic Safety Administration (NHTSA). Nebula is not affiliated with or endorsed by NHTSA.