/Car Recall Finder
VehicleNov 1, 201924,226 affected

Mercedes Benz / Mercedes-Benz recall: Communication

What is wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

What could happen

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The fix

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Vehicles covered

Facts

NHTSA recall number
19V787000
Type
Vehicle
Filed by
Mercedes-Benz USA, LLC.
Reported to NHTSA
Nov 1, 2019
Owners notified
Dec 23, 2019
Vehicles or items affected
24,226
Started by
The manufacturer
Built
–
Part
Communication
Maker's own recall number
2019120008

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Official NHTSA recall page ↗ Search all recalls

Other recalls for the same vehicles

To check one car, enter its 17-character VIN on the official NHTSA page: a recall may cover only some vehicles of a model year.
Recall data: National Highway Traffic Safety Administration (NHTSA). Nebula is not affiliated with or endorsed by NHTSA.