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Microsoft patents AI system that plans actions in online chats

Microsoft describes a system that uses two large language models to analyze online conversations. One model categorizes the chat, while the other creates a plan for how to respond or act based on that category.

Why it mattersThis approach could help software automatically decide what steps to take during customer support or other interactive online chats.

In the filing’s own words

Embodiments of the disclosed technologies include generating a first thread classification prompt based on a first thread portion of an online dialog involving a user of a computing device, sending the first thread classification prompt to a first large language model, receiving a first thread classification generated and output by the first large language model based on the first thread classification prompt, formulating a plan execution prompt based on the first thread classification, sending the plan execution prompt to a second large language model, receiving a second thread portion generated and output by the second large language model based on the plan execution prompt and the online dialog, and generating a label for a third thread portion of the online dialog.

What exactly they claim (claim 1)

1. (canceled)

Facts

Company
Microsoft (Microsoft Technology Licensing, LLC)
Official title
DIRECTIVE GENERATIVE THREAD-BASED USER ASSISTANCE SYSTEM
Publication number
US20260260076A1
Application number
19661543
Filed
Apr 28, 2026
Published
Sep 3, 2026
Inventors
16
Claims
21

Classified under

G06F 40/35 Physics & computingG06F 9/445 Physics & computingG06Q 10/063112 Physics & computingG06Q 10/1053 Physics & computing

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Summaries are simplified from the filing’s own abstract and first claim. A patent filing is not a product announcement.
Patent data and drawings: U.S. Patent and Trademark Office (USPTO). Nebula is not affiliated with or endorsed by the USPTO.