Microsoft patents system that builds phone call bots using AI prompts
Microsoft describes a system that takes a user's description of a desired phone assistant and asks an AI to create specific instructions for it. The system then creates these assistants and adds them as participants to standard phone calls, allowing them to listen to the conversation and access past call records.
In the filing’s own words
A configuration system receives, from an endpoint node of a communications network, information about a desired bot configuration. The endpoint node and the configuration system are in the communications network. The configuration system sends a request comprising a system prompt and the received information to a generative model. The configuration system receives a response to the request, the response comprising a plurality of further system prompts for implementing the desired bot configuration. For each of the plurality of further system prompts, the configuration system triggers instantiation of a bot at a node of the communications network. The instantiated bot comprises the further system prompt. The configuration system sends configuration to a voice interface, to configure the voice interface such that a telephony call associated with the endpoint node has at least one of the instantiated bots as a participant on the telephony call.
What exactly they claim (claim 1)
1. A configuration system comprising: a processor; a memory storing a system prompt and instructions that, when executed by the processor, cause the system to perform operations comprising: receiving, from an endpoint node of a communications network comprising the configuration system, information about a desired bot configuration; sending a request comprising the system prompt and the received information to a generative model; receiving a response to the request, the response comprising a plurality of further system prompts for implementing the desired bot configuration; for each of the plurality of further system prompts, triggering instantiation of a bot at a node of the communications network, the instantiated bot comprising one of the further system prompts and bot code, the bot code operable to send the one further system prompt and additional information to the generative model, where the additional information is obtained by the instantiated bot from any of: a transcript of a call, a history of previous call transcripts, or information obtained from records associated with the endpoint node; and sending a configuration to a voice interface to configure the voice interface such that a telephony call associated with the endpoint node has at least one of the instantiated bots as a participant on the telephony call.
Facts
- Company
- Microsoft (MICROSOFT TECHNOLOGY LICENSING, LLC)
- Official title
- Telephony call configuration agent
- Patent number
- US12763076B2
- Application number
- 18799211
- Filed
- Aug 9, 2024
- Granted
- Oct 13, 2026
- Inventors
- 2
- Claims
- 20
Classified under
G10L 15/22 Physics & computingG10L 15/26 Physics & computingMore from Microsoft in AI & software
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Summaries are simplified from the filing’s own abstract and first claim. A patent filing is not a product announcement.
Patent data and drawings: U.S. Patent and Trademark Office (USPTO). Nebula is not affiliated with or endorsed by the USPTO.