Microsoft patents chatbot that pops up when an app detects a problem
This patent describes a system where a chatbot automatically opens inside another application when specific user actions trigger it. The chatbot uses the context of what the user was doing to pre-fill a conversation form, allowing the user to respond directly within the app's interface.
In the filing’s own words
The programmatical invocation of a chatbot is disclosed. An application may detect a trigger condition associated with user interaction with the application, and, in response, invoke a chatbot. During chatbot invocation, the application provides contextual information to the chatbot to select a conversational workflow and input data to populate the controls of the selected conversational workflow. The populated conversation workflow is then displayed to the user in a graphical user interface. The user may then provide user input to the conversational workflow. The chatbot advances the conversation based on the user input.
What exactly they claim (claim 1)
1. A method for programmatically invoking a chatbot, comprising: receiving, by a chatbot application in response to the satisfaction of a trigger condition comprising a user interaction with a first application violating a rule, contextual information associated with the user interaction; selecting, by the chatbot application based on the contextual information, a conversational workflow comprising a control; populating the contextual information into the control of the conversational workflow; causing display of the populated conversational workflow in a graphical user interface (GUI) window; receiving, via the GUI window, user input at the populated conversational workflow; and advancing the populated conversational workflow based on the user input.
Facts
- Company
- Microsoft (Microsoft Technology Licensing, LLC)
- Official title
- Programatically invokable conversational chatbot
- Patent number
- US12748930B2
- Application number
- 18166309
- Filed
- Feb 8, 2023
- Granted
- Sep 29, 2026
- Inventors
- 4
- Claims
- 20
Classified under
G06F 40/40 Physics & computingG06F 3/0482 Physics & computingH04L 51/02 Electricity & electronicsMore from Microsoft in AI & software
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Summaries are simplified from the filing’s own abstract and first claim. A patent filing is not a product announcement.
Patent data and drawings: U.S. Patent and Trademark Office (USPTO). Nebula is not affiliated with or endorsed by the USPTO.