New Flyer recall: Structure
What is wrong
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
The fix
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Vehicles covered
- New Flyer Xcelsior 2012–2025
Facts
- NHTSA recall number
- 25V542000
- Type
- Vehicle
- Filed by
- New Flyer Of America, Inc.
- Reported to NHTSA
- Aug 22, 2025
- Owners notified
- Oct 8, 2025
- Vehicles or items affected
- 2,354
- Started by
- The manufacturer
- Built
- –
- Part
- Structure › Emergency › Escape/egress/exit
- Safety standard
- FMVSS 217
To check one car, enter its 17-character VIN on the official NHTSA page: a recall may cover only some vehicles of a model year.
Recall data: National Highway Traffic Safety Administration (NHTSA). Nebula is not affiliated with or endorsed by NHTSA.