Google patents voice bot method for verifying personal IDs during calls
The filing describes a system where a voice assistant uses machine learning to identify unique personal codes, such as account numbers, from spoken words. If the system is unsure about specific letters or numbers in the code, it asks the user to clarify those parts until it is confident it has the correct identifier.
In the filing’s own words
Implementations are directed to causing a voice bot to utilize a plurality of ML layers in resolving unique personal identifier(s) for a human while the voice bot is engaged in a corresponding conversation with the human. The unique personal identifier(s) can include a unique sequence of alphanumeric characters that is personal to the human. In some implementations, ASR speech hypothes(es) corresponding to spoken utterance(s) that include the unique personal identifier(s) can be processed to generate candidate unique personal identifier(s), given alphanumeric character(s) of the candidate unique personal identifier(s) can be selected, and the voice bot can prompt the human with clarification request(s) to clarify the given alphanumeric character(s) until it is predicted to correspond to the an actual unique personal identifier(s) for the human(s). The unique personal identifier(s) can then be utilized in performance of further action(s) by the voice bot and/or other systems.
What exactly they claim (claim 1)
1. (canceled)
Facts
- Company
- Google (GOOGLE LLC)
- Official title
- RESOLVING UNIQUE PERSONAL IDENTIFIERS DURING CORRESPONDING CONVERSATIONS BETWEEN A VOICE BOT AND A HUMAN
- Publication number
- US20260268905A1
- Application number
- 19429262
- Filed
- Dec 22, 2025
- Published
- Sep 10, 2026
- Inventors
- 9
- Claims
- 21
Classified under
G10L 15/22 Physics & computingG10L 15/063 Physics & computingG10L 2015/0635 Physics & computingMore from Google in AI & software
- Google patents video search that answers questions using AI descriptions Sep 15, 2026
- Google patents photo tool that removes people and their gear Sep 15, 2026
- Google patents AI that writes live meeting notes and summaries Sep 15, 2026
- Google patents AI tool that turns messy emergency notes into clear messages Sep 3, 2026
- Google patents AI that clicks through apps to finish tasks for you Sep 24, 2026
Summaries are simplified from the filing’s own abstract and first claim. A patent filing is not a product announcement.
Patent data and drawings: U.S. Patent and Trademark Office (USPTO). Nebula is not affiliated with or endorsed by the USPTO.