Amazon patents system that splits user commands and chat across two channels
This filing describes a method where a server receives user input about a digital asset and uses semantic analysis to determine if the user wants to change a setting or ask a question. If it is a command, the server sends instructions over a primary channel to update the interface; if it is a question, it sends a text answer over a separate, synchronized channel.
In the filing’s own words
In an embodiment, a request associated with a digital asset is received over a first channel. Connection information for a second channel is sent over the first channel. The first channel and the second channel are synchronized. End user input related to the digital asset and context information of the digital asset is received. The end user input is classified into at least one of a first class or a second class. An instruction that includes an indication of the first class and relevant metadata to cause a compute device to execute the instruction to be sent over the first channel and in response to the end user input being classified as the first class. A message to cause the compute device to output content of the message is sent over the second channel and in response to the end user input being classified as the second class.
What exactly they claim (claim 1)
1. A processor-readable non-transitory medium storing code representing instructions to be executed by a processor, the code comprising code to cause the processor to: receive, from a compute device and over a first channel, a request associated with a digital asset; send, to the compute device, over the first channel and in response to the request, connection information for a second channel; synchronize the first channel and the second channel such that a shared session context is maintained between them; receive, from the compute device, (1) end user input related to the digital asset and (2) context information of the digital asset; perform a semantic analysis on the end user input to classify an intent of the user into at least one of a first class or a second class, the first class indicative of a command to directly manipulate a user interface of the digital asset, the second class corresponding to a conversational query seeking information; send, to the compute device, over the first channel and in response to the end user input being classified as the first class, an instruction that includes an indication of the first class and relevant metadata to cause the compute device to execute the instruction by manipulating the user interface; and send, to the compute device, over the second channel and in response to the end user input being classified as the second class, a natural language message to cause the compute device to output content of the natural language message.
Facts
- Company
- Amazon (Amazon Technologies, Inc.)
- Official title
- APPARATUS AND METHOD FOR BI-DIRECTIONAL INTERACTION BETWEEN USER CHANNELS AND A DIGITAL ASSET
- Publication number
- US20260312784A1
- Application number
- 19358979
- Filed
- Oct 15, 2025
- Published
- Oct 8, 2026
- Inventors
- 1
- Claims
- 20
Classified under
H04L 7/0008 Electricity & electronicsMore from Amazon in AI & software
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Summaries are simplified from the filing’s own abstract and first claim. A patent filing is not a product announcement.
Patent data and drawings: U.S. Patent and Trademark Office (USPTO). Nebula is not affiliated with or endorsed by the USPTO.